Adrian Harvey

In their own words – capturing the passion of your customers with consumer generated video

It’s been predicted that video content will one day dominate the Internet, so businesses that can give their customers the opportunity to review their products by video are likely to benefit the most. The power that people have in influencing their peers is amplified with video testimonials, where possible future customers can see and hear …

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Online Dispute Resolution increases consumer confidence

Online dispute resolution is a branch of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. The European Commission has created an ODR platform for disputes arising from online transactions, and the UK is obliged to appoint ODR …

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